Warranty

How to Register

Selected Seahawk rods and reels come with a limited warranty*. If the product you purchased comes with a warranty, please register the product within 14 days from date of purchase by completing the online form.
Complete all required fields and click “Submit”. 
* Warranty will commence from date of purchase.

For Product Warranty Terms and Conditions, click here.
For Product Warranty Claim Procedure, click here.

If you had registered a warranty card before, please click here to login.

Contact & Login Information

Email is needed for login.
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Our service department may contact you for the warranty issues if needed.

Product & Purchase Information

Please take a shot of your warranty card and submit.
G proof of warranty preview grey

The photo will only be uploaded to our system after submitting the form.

Please take a shot of your receipt and submit.
G proof of purchase preview grey

The photo will only be uploaded to our system after submitting the form.

Reels Limited Warranty Terms and Conditions

The Limited Warranty is valid for products distributed by TCE Sports Sdn Bhd in Malaysia, Singapore, Brunei and Indonesia only. If you are outside of Malaysia, kindly contact your local Distributor/Dealer for assistance. Terms and Conditions may vary.

We will repair or replace, without charge, any Seahawk rods or reels (that come with a Warranty Card) purchased from Seahawk Authorised Resellers / E-sellers found to contain manufacturing defects in workmanship or materials for a period of One (1) Year from the date of purchase. The warranty is only valid for the original owner (First Purchaser) and is non-transferable.

Products purchased online without an authorized e-Seller ID (unauthorized e-Seller) will not be covered under warranty. These purchases will be subjected to parts, service and labour fee.

Once we have received the product from you, our service technician will carry out a thorough inspection to identify the issue. If cause is determined to be a manufacturing defect and is within warranty period, we will repair or replace the product and send it back to you at no extra charge.

If the problem is found to be caused by owner’s error ie. due to misuse, abuse, negligence, modification, normal wear and tear, or with parts missing, then the product is no longer eligible for warranty. In such cases, we will contact you (via contact information you provided) with a price estimate and payment request before starting any repair or service.

Replacements are subject to availability and TCE Sports Sdn. Bhd reserves the rights to replace the model with a different model of similar value if the model is no longer available. This limited warranty is not valid for rods and reels that have been tempered with, modified, subjected to repair not authorised by TCE Sports Sdn. Bhd, abused or damaged by the owner’s failure to provide necessary and reasonable maintenance.

For purchases made from Lazada / Shopee that’s not recognised as our Authorized e-Sellers, warranty is considered void. Parts, servicing, and labour fees apply. 

 

Disclaimer:

Seahawk reserves the rights to amend the above Terms and Conditions from time to time without prior notice.

Warranty Claim Procedure​

Please follow the instructions below when returning products for warranty repair :

Step 1: Register Your Warranty Online

Please register your warranty card online and fill in the required information truthfully. Ensure all information filled is active and valid* (These information will be used to contact you).

Step 2: Pack All Original Items

Pack your fishing reel as securely as possible with all of its original parts in the original box. Proof of purchase (receipt) must be submitted together with all original parts received in original box.

Step 3: Mail to TCE Sports Sdn. Bhd

TCE SPORTS SDN BHD

ATTN: SERVICE DEPT
150-150A, 1st Floor, Beach Street,
10300 Georgetown,
Penang, Malaysia.
Tel: 04 – 2638700

Step 4: Wait for Us to Contact You

We will notify you via text message (SMS) to you once we have received the product. After the cause of the problem has been diagnosed, we will contact you once again for further proceedings.

Important Notes:

*Incomplete or invalid information provided will cause warranty to be considered VOID and service charges will automatically be applied.

Disclaimer:

Seahawk reserves the rights to amend the above Terms and Conditions from time to time without prior notice.

Seahawk Fishing Malaysia